-Staging and configuration services.
– Technology updates. Tech Refresh and Deployments.
– Preventive and corrective maintenance on hardware including parts and labor.
– Desk Side Support and inventory management.
– On field Smart Hands (language translation from our Service Desk).
– Response times from 2, 4, 8 or next business day.
– Service coverage 7x24x365. – Certified Data Wipe. – Certified final disposition.
Service Desk Services
-Single point of contact for Latin America.
-Service levels 1 and 1.5 (remote support).
-Personalized SD key indicators reports.
– Fully ITIL oriented Operation.
– Certified on ISO20000-1:2005. – Multilanguage (English, Portuguese Spanish).
Extensive IT infrastructure coverage
– Distributed Computing like desktop computers, laptops, tablets and peripherals.
– Central Commuting like servers, storage. tape libraries and more.
– Networking like Routers. Firewalls, switches, devices and more. – Multicomponent solutions like points of sale (POS), kiosks and more.
Airlines industry Services
-More than 25 years of experience on for airlines and travel agencies.
– In Lab component level repair for airline legacy equipment such as luggage label printers, Boarding Pass Printers, scanners and other.
– Trilingual call center having 24x7x365 coverage. -More than 7,000 airline IT devices and travel agencies under contract
Standardized services for all LATAM having flat rates for easy management.
–Field services on demand.
–Rack and Stack and basic configuration for networking and datacenter equipment. –Storage for parts and complete units.
– Certified final disposition.
– Cabling for local networks
–WIFI survey (active and passive)
Data center infrastructure consulting services
–Virtualization (Servers and VDI)
– High Availability Solutions.
–Data Center relocation. -Backup / restore Solutions.
–Migration (OS, Services, Low level applications.)
–Migration to public or private clouds.
–Implementation of hybrid virtual environments.
Human Resources Outsourcing
–From Sr. level technicians to certified engineers.
– Administrative positions in the IT management organization.
–100% managed or supervised by our client.
– Specific profiles or in catalog profiles.