Achieve efficient management of all human, material, and infrastructure resources to maintain continuous improvement in processes, plan, organize, manage, and control operating processes following the established contractual objectives and goals
Coordinate the field service engineers and the business partners on time to carry out service under the client’s requirements to maintain a high-level service.
Field Service Engineer
Provide service to internal and external customers in a timely and expeditious manner to maintain a high level of service and keep up to date by carrying out certifications following technological advances.
Bilingual IT Service Desk Agent
Operate Service Systems to open and update service incidents reported by our customer base. We were always seeking compliance with the service levels contracted by our clients based on monitoring, solutions, and effective communication.