-Satging and configuration services. – Technology updates. Tech Refresh and Deployments. – preventive and corrective maintenance on hardware including parts and labor. – Desk Side Support and inventory management. – On field Smart Hands (language translation from our Service Desk). – Response times from 2, 4, 8 or next business day. – Service coverage 7x24x365. – Certified Data Wipe. – Certified final disposition.
Service Desk Services
-Single point of contact for Latin America. -Service levels 1 and 1.5 (remot support). -Personalized SD key indicators reports. – 7x24x365. – Fully ITIL oriented Operation. – Certified on ISO20000-1:2005. – Multilanguage (English, Portuguese Spanish).
Extensive IT infrastructure coverage
– distributed Computing like desktop computers, laptops, tablets and peripherals. – central Commuting like servers, storage. tape libraries and more – Networking like Routers. Firewalls, switches, devices and more. – Multicomponent solutions like points of sale (POS), kiosks and more.
Airlines industry Services
-More than 25 years of experience on for airlines and travel agencies. – In Lab component level repair for airline legacy equipment such as luggage label printers, Boarding Pass Printers, scanners and other. – Trilingual call center having 24x7x365 coverage. -More than 7,000 airline IT devices and travel agencies under contract
Standardized services for all LATAM having flat rates for easy management.
-Field services on demand. -Rack and Stack and basic configuration for networking and datacenter equipment. -Storage for parts and complete units. – Certified final disposition. – Cabling for local networks -WIFI SURVEY (ACTIVE AND PASSIVE)
Data center infrastructure consulting services
-Virtualization (Servers and VDI) -Servers consolidation. – High Availability Solutions. -Data Center relocation. -Backup / restore Solutions. -Migration (OS, Services, Low level applications.) -Migration to public or private clouds. -Implementation of hybrid virtual environments.
Human Resources Outsourcing
-From Sr. level technicians to certified engineers. – Administrative positions in the IT management organization. -100% managed or supervised by our client. – Specific profiles or in catalog profiles.